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gpupartner.com — Warranty & RMA

Warranty, DOA, and RMA.

Hardware ships covered by the manufacturer's warranty terms. We handle the channel side. DOA replacements, escalation, and the back-and-forth with the OEM, so you're not waiting on tickets.

The basics:

  • OEM warranties pass through to the buyer; we file claims on your behalf when issues come up.
  • DOA replacement windows match manufacturer policy (typically 30 days).
  • Extended warranty options available for most chassis, quoted at the same time as the build.
  • On-site support tiers (business hours / 24×7) available for production deployments, talk to us about scope.

Formal RMA process docs and SLAs land here as we publish them. If you have specific warranty / support needs gating procurement, flag them when you submit the quote.